The People & Operations Lead provides overall leadership and direction for WiNUK’s People & Operations function. Collaborating closely with the Head of Operations and People & Operations Manager, the Lead ensures the team’s priorities, volunteer structures and processes support WiNUK’s strategy and volunteer community. 

 

Focus

People & Operations leadership, volunteer structures and experience, recruitment and onboarding oversight, process development, team priorities and alignment with organisational strategy.

 

Key Priorities

• Lead and coordinate the People & Operations subteam.

• Ensure People & Operations priorities and outputs align with WiNUK strategy.

• Support the People volunteers with developing sustainable volunteer structures, recruitment, onboarding and engagement processes.

• Support the Operations volunteers with making sure essential People & Operations documentation and records are accurate and up to date.

• Develop and improve organisational processes in collaboration with the Head of Operations and People & Operations Manager.

 

Responsibilities

Team Leadership & Strategic Alignment

• Lead and coordinate the People & Operations subteam, setting priorities and providing guidance to volunteers.

• Collaborate closely with the People & Operations Manager to delegate responsibilities, monitor progress and address blockers.

• Lead People & Operations meetings (approximately monthly) 

• Meet regularly with the Head of Operations (approximately every two weeks) to report on priorities, progress and challenges and ensure outputs align with WiNUK strategy.

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Project & Workflow Oversight

• Maintain oversight of major People & Operations projects and collaborate with the People & Operations Manager to ensure progress and address blockers.

• Support consistent project management approaches across WiNUK while enabling volunteers to take ownership of delivery.

 

Volunteer Structure & Experience

• Ensure WiNUK’s volunteer structure, roles and recruitment needs remain appropriate and aligned with organisational priorities.

• Oversee approaches to volunteer engagement, retention, wellbeing, record-keeping and offboarding.

• Support an inclusive volunteer environment where volunteers can communicate changes in capacity and involvement.

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Recruitment & Onboarding Oversight

• Maintain overall oversight of WiNUK’s volunteer recruitment and onboarding processes.

• Support the People & Operations Manager and relevant volunteers in delivering recruitment and onboarding cycles.

• Delegate with the People team: ensuring communications with relevant Leads and Coordinators to identify recruitment needs across the organisation and ensure roles remain appropriate to organisational priorities, with support from Head of Operations and Head of Strategy, Impact and Research.

• Delegate with the Operations team: ensuring recruitment processes, role descriptions and onboarding approaches are consistent and appropriately documented.

 

Documentation, Data & Organisational Processes

• Ensure essential People & Operations documentation remains accurate and current, including the Volunteer Handbook, role descriptions, welcome information, internal processes and relevant shared Drive resources.

• Ensure Operations volunteers regularly audit existing People & Operations documentation and wider WiNUK documentation, and identify opportunities for improvement.

• Collaborate with the Data Protection Officer to support appropriate long-term Google Drive security and data management practices.

• Help the Data Protection Officer ensure WiNUK documentation, volunteer data and WiNUK community data are managed in line with relevant data protection policies.

 

You'd be a good fit if you are:

• Able to lead and support volunteers in a collaborative, approachable and respectful way.

• Able to connect People & Operations activities with wider organisational goals and priorities.

• Able to oversee multiple workstreams while delegating delivery effectively.

• Able to work effectively with volunteers, Managers, Leads and Heads across WiNUK.

• Able to handle internal volunteer and organisational matters sensitively.

•  Comfortable identifying blockers and working collaboratively towards appropriate solutions.

• Consistently engaged, including checking Slack at least every 48 hours where possible to support timely responses.

• Committed to maintaining an accessible, supportive and inclusive volunteer environment.

The Administration Officer supports the day-to-day organisation of WiNUK's People & Operations activities. Working with the People & Operations Lead and Manager, the role helps keep records and documentation organised, support meetings, and assist with recurring recruitment, onboarding and volunteer administration.

 

Focus

Administration, meeting support, records and documentation, internal communications, volunteer information, and organisational support.

 

Key Priorities

• Keep important WiNUK records and documentation organised and up to date.

• Support efficient meetings through agendas, minutes and action records.

• Assist with recurring administrative processes across the volunteer lifecycle.

• Help ensure important internal information is accessible to the volunteers who need it.

 

Responsibilities

Records & Documentation

• Keep People & Operations folders, documents, templates and trackers organised and up to date.

• Maintain relevant volunteer information, role lists, attendance records and handover documentation.

• Support routine reviews to identify missing or outdated documents.

• Help ensure internal resources are stored consistently and are accessible to the appropriate volunteers.

 

Meeting & Team Administration

• Support Managers with meeting agendas, minutes, decisions and action points where required.

• Share meeting notes and help maintain schedules for recurring meetings.

• Support administrative follow-up from People & Operations meetings.

 

Recruitment & Onboarding Administration

• Provide administrative support during recruitment rounds, including maintaining folders, trackers, templates and interview schedules.

• Help organise recruitment documentation and onboarding materials.

• Support administrative tasks when volunteers join, change roles or leave WiNUK.

 

Volunteer & Internal Administration

• Help People team maintain volunteer and team records.

• Support distribution of appropriate internal announcements, reminders and administrative updates.

• Maintain relevant mailing or distribution lists where required.

• Work with the Data Protection Officer to follow agreed processes when handling volunteer or other personal information, including in terms of shared file organisation.

 

You'd be a good fit if you are:

• Able to maintain accurate, well-organised records and documentation.

• Able to complete agreed administrative tasks within agreed timelines.

• Able to produce concise meeting notes, action points and internal messages.

• Comfortable using or learning Google Drive, Google Docs, Google Sheets and Slack.

• Able to handle internal and volunteer information responsibly.

• Comfortable supporting the People & Ops team and wider WiNUK volunteers.

• Consistently engaged, including checking Slack at least every 48 hours where possible to support timely responses.

• Committed to maintaining an accessible, supportive and inclusive volunteer environment.

The Data Protection Officer supports WiNUK in managing personal information responsibly and maintaining appropriate data protection practices. Working with Operations and relevant WiNUK teams, the role helps ensure volunteer, applicant, member and other personal data is collected, stored, accessed and retained appropriately.

 

Focus

Data protection, GDPR awareness, data-management processes, Google Drive security and practical guidance for WiNUK teams.

 

Key Priorities

• Support WiNUK in maintaining appropriate data protection practices in line with relevant requirements, including UK GDPR.

• Regularly review how personal information is collected, stored, accessed, shared and retained across WiNUK.

• Help volunteers understand and follow good data protection practices.

 

Responsibilities

Developing Processes and Documentation

• Help establish clear processes for data access, retention, archiving and deletion.

• Review, update and maintain WiNUK privacy policy in accordance with GDPR guidelines.

• Advise on data protection documentation, guidance and consent wording.

 

Shared Drive Maintenance

• Lead on reviews of Google Drive access, permissions and filing to help ensure personal or sensitive information is stored safely, auditing in collaboration with subteam leads at least once per year.

 

Communication

• Communicate with teams on projects that require privacy policy usage to ensure this is included e.g. on external forms.

• Advise People & Operations and other teams on appropriate handling of personal information, for instance in volunteer recruitment, external membership, surveys and event registration data.

• Identify potential data protection risks or gaps and raise significant concerns to the Head of Operations and CEO.

• Act as a central point of contact for questions relating to personal data, privacy and appropriate data handling.

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You'd be a good fit if you are:

• Understanding of data-protection and privacy principles, including UK GDPR, or willingness to develop this knowledge.

• Able to identify potential risks or gaps in data-management practices.

• Comfortable handling sensitive and confidential information appropriately.

• Able to maintain clear documentation, processes and records.

• Able to explain data-protection requirements in practical, accessible language.

• Comfortable working with Google Drive, Forms, Sheets and similar systems.

• Comfortable providing guidance and working with volunteers across different WiNUK teams.

• Consistently engaged, including checking Slack at least every 48 hours where possible to support timely responses.

• Committed to maintaining a culture of trust, transparency and responsibility through the appropriate handling and protection of personal data